Resume.

Selected highlights.

• Improved user productivity by improving in-product searches and enabling bulk actions that reduced multi-day operational activities to hours.
• Implemented a cross-product design system that allowed for team collaboration and increased delivery speed and consistency.
• Improved usability for all users and achieved VPAT compliance with less accessibility remediation in yearly audits.

My experience.

Gecko

Senior Product Designer - January 2022 to present

Some key achievements include:

• Consolidated fragmented experiences into a single portal, centralising data and paving the way for higher retention and upsell across accounts.
• Developed and implemented the Gecko Elements design system across Engage and Chat, improving consistency and accelerating delivery across products.
• Contributed to the integration of Chat into Engage, streamlining navigation and reducing context switching for university teams.
• Collaborated with engineering to introduce design tokens and React Bootstrap foundations, making components easier to implement and maintain.
• Advanced accessibility standards to VPAT compliance with patterns meeting WCAG contrast, keyboard navigation and screen reader requirements.
• Coached front-end engineers on user needs and design patterns, reducing rework and improving delivery quality.
• Communicated design strategy and trade-offs to leadership, securing buy-in and aligning roadmaps around user impact and timelines.

Product Designer - July 2018 to January 2022

Sole designer across the suite, delivering features end to end. Conducted customer interviews and workflow mapping, produced flows, prototypes and UI, and iterated from feedback to improve usability and task completion. Partnered closely with engineers and product managers to translate requirements into shipped outcomes.

Flintriver

Web Designer/Design Lead - January 2012 to July 2018

Designed and developed client websites across content and e-commerce. Introduced UX practices, led discovery and prototyping, and delivered scalable WordPress builds. Oversaw growth of the digital team and strengthened collaboration.

RSTO

Senior Web Designer - January 2011 to January 2012

Web Designer - April 2010 to January 2011